At ph 19, we take your privacy seriously. This Privacy Policy explains exactly what personal information we collect, why we collect it, how we use it, and the rights you have as a player based in the Philippines. Reading this page takes just a few minutes and gives you full clarity on how your data is handled.
Last updated: June 2025 · Applies to all registered players in the Philippines
When you register an account on ph 19, we collect your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and comply with our obligations under Philippine law. We may also ask for a government-issued ID and proof of address when processing withdrawal requests or conducting enhanced due diligence checks. All personal information you provide is stored securely and accessed only by authorised personnel who need it to deliver our services. We never sell your personal information to third parties for marketing purposes.
Each time you visit or use ph 19, we automatically collect certain technical data including your IP address, device type, operating system, browser version, and the pages you visit within our platform. We also record your session duration, game activity, deposit and withdrawal history, and any interactions with our customer support team. This data helps us maintain platform security, detect suspicious activity, improve the overall user experience, and ensure that our games and features perform correctly on all devices used by Filipino players. Technical data is retained for a period consistent with our legal obligations and is reviewed regularly to ensure it remains necessary. You can find more detail on data retention periods by contacting us at [email protected].
To process deposits and withdrawals, ph 19 collects payment-related information such as your e-wallet account details, bank account number, or other payment method identifiers used for transactions on the platform. We do not store full card numbers or sensitive authentication data on our servers; all payment processing is handled through secure, regulated payment providers operating in the Philippines. Financial records are kept in accordance with anti-money laundering regulations and may be reviewed by our compliance team as part of routine checks. If a transaction appears unusual or inconsistent with your normal activity, we may place a temporary hold and request additional verification before proceeding. Your financial data is never shared with third parties except where required by law or necessary to complete a transaction you have initiated.
When you contact our support team, submit a complaint, or respond to a survey, we retain a record of that communication including the content of messages, timestamps, and any attachments you provide. This helps us resolve disputes accurately, improve our support quality, and maintain a clear history of interactions for your protection as well as ours. If you have opted in to receive promotional emails or SMS notifications, we store your communication preferences and use them to send you relevant offers and platform updates. You can update or withdraw your communication preferences at any time through your account settings or by emailing [email protected]. We do not use your communications data for any purpose beyond delivering and improving our services to you.
You have the right to request a copy of all personal data that ph 19 holds about you at any time. To make an access request, simply send an email to [email protected] with the subject line "Data Access Request" and include your registered email address and account username. We will respond within 15 business days and provide your data in a clear, readable format. There is no charge for a standard access request, though we reserve the right to apply a reasonable fee for repetitive or manifestly unfounded requests. This right is protected under the Philippine Data Privacy Act of 2012.
If any of the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it without undue delay. You can update basic account details such as your mobile number or address directly through your account settings on ph 19. For changes to identity-related information such as your name or date of birth, please contact our support team and provide supporting documentation so that we can verify the correction before applying it. Keeping your information accurate helps us serve you better and ensures that your account remains in good standing. We will confirm any corrections made within 10 business days of receiving your request.
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw your consent and there is no other legal basis for processing. Please note that we are required by Philippine law and our regulatory obligations to retain certain records — including transaction history and identity verification documents — for a minimum period even after account closure. Where erasure is not possible for legal reasons, we will restrict the processing of your data to the minimum necessary and inform you of the specific retention period that applies. To submit an erasure request, contact us at [email protected] with the subject line "Data Erasure Request".
ph 19 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share your data only in the following limited circumstances: with regulated payment providers to process your deposits and withdrawals; with identity verification services to confirm your age and identity as required by Philippine regulations; with our technology and hosting partners who process data on our behalf under strict data processing agreements; and with law enforcement or regulatory authorities when we are legally required to do so. All third-party service providers who handle your data on our behalf are contractually obligated to process it only for the purposes we specify, to maintain appropriate security standards, and to comply with applicable Philippine data protection law. We conduct regular reviews of our third-party relationships to ensure ongoing compliance. If we ever need to share your data for a new purpose not covered by this policy, we will notify you and, where required, seek your consent before doing so.
We use industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure storage with access controls limited to authorised personnel, regular security audits and vulnerability assessments, and staff training on data protection best practices. While we take every reasonable precaution to safeguard your information, no online platform can guarantee absolute security, and you also play an important role by keeping your account password strong and confidential. If you suspect that your account has been compromised, please contact us immediately at [email protected] so that we can take swift protective action. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations under the Data Privacy Act of 2012.
ph 19 uses cookies and similar tracking technologies to make our platform work correctly and to improve your experience as a Filipino player. Essential cookies are required for core functions such as keeping you logged in, remembering your language preference, and maintaining session security — these cannot be disabled without affecting how the platform operates. We also use functional cookies to remember your settings and preferences between visits, and analytical cookies to understand how players navigate the platform so that we can identify areas for improvement. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites. A full list of the cookies we use and their individual purposes is available on request by contacting [email protected].
You can control non-essential cookies through your browser settings at any time — most modern browsers allow you to block or delete cookies, and your browser's help section will guide you through the steps for your specific device. Please be aware that disabling certain cookies may affect the functionality of ph 19, particularly features that rely on session data to keep you securely logged in. On your first visit to our platform, you will be presented with a cookie notice that allows you to accept or decline non-essential cookies before they are set. If you change your mind later, you can clear your browser cookies and revisit the platform to reset your preferences. We review our cookie usage regularly and update this section whenever our practices change.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ph 19 handles your personal data, please do not hesitate to get in touch with our dedicated privacy team. You can reach us by email at [email protected] — please include "Privacy Enquiry" in the subject line so that your message is directed to the right team member promptly. We aim to respond to all privacy-related enquiries within 5 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, which is the regulatory authority responsible for enforcing the Data Privacy Act of 2012. We are committed to resolving any concerns you raise fairly and transparently, and we welcome feedback that helps us improve our data protection practices for all Filipino players on ph 19.
Your privacy is protected every step of the way. If you have more questions, our FAQ page covers the most common concerns in plain Philippine English. You can also create a free account today or log in if you are already a member.